Dimension Treeview does not display all dimensions in Excel

Symptoms In Excel when displaying the metadata treeview some of the dimensions do not display correctly. Cause Incompatible language settings. Some languages (Turkish for example) are incompatible with the metadata xml file and prevent it from being read correctly. Solution In Control Panel, Region Settings change the Regional format to...

Merlin tab not appearing in Excel

In Excel Options | Trust Center | Addins Ensure that Disable all Application Add-ins is not checked and also Require Application add-ins to be signed is not checked

Forms don’t appear correctly

Issue The MerlinXL forms do not display completely Reason The PC Display zoom is set to more than 100% In older versions of MerlinXL the forms do not resize correctly Solution Select Control Panel | Display Set the display to 100% See the recommended solutions for High Resolution monitors https://support.microsoft.com/en-gb/help/3025083/windows-scaling-issues-for-high-dpi-devices...

Upgrading the VSTO

The vsto is only automatically updated from the server from which it was originally installed. If it has not updated when the server is updated with a newer version of MerlinXL it could be because of one of two reasons: 1. The vsto was not installed from the server that has...